Privacy & Data Protection
This Privacy Policy explains how Ybets collects, uses, stores and protects personal information when you register, play or otherwise interact with our site in Canada. We take your privacy seriously and set out below the types of data we collect, how we use it, who we may share it with, and how you can exercise your privacy rights.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your full name, date of birth, address, email, phone number and government ID where required for verification. We also collect account credentials and payment details provided to process deposits and withdrawals.
Technical data
We automatically collect device and technical information including IP address, browser type, operating system, device identifiers, language preferences and connection data. This helps us maintain site functionality, detect fraud and improve performance on mobile and desktop.
Transactional and activity data
We record your account activity and transactional data such as deposits, withdrawals, bets, game play, bonuses and session logs. We also keep records of communications with customer support and any disputes or responsible‑gaming interventions.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and satisfy anti‑money‑laundering checks. We also use information to provide customer support, comply with legal obligations, monitor play for responsible‑gaming purposes and to analyse site usage for product and security improvements.
Data protection practices
We protect information using administrative, technical and organisational measures such as encryption in transit, access controls and secure data storage. Only authorised staff and selected service providers have access to personal data on a need‑to‑know basis. We retain information for as long as necessary to provide services, meet legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to maintain your session, store preferences and run analytics. Third‑party providers may use cookies for analytics and advertising. You can manage cookie settings through your browser or device; disabling some cookies may affect site functionality and features.
Information sharing and third parties
We may share personal information with third parties where necessary to operate the service, including payment processors, identity verification services, fraud prevention partners, game providers and customer support vendors. We may also disclose information to comply with legal requests, to protect our rights or to enforce our terms and policies.
User rights
If you are a Canadian resident you have rights to access, correct or delete personal information we hold about you, to restrict or object to certain processing, and to withdraw consent where processing is based on consent. We will respond to valid requests as required by applicable privacy laws.
Access, correction and deletion of data
You can view and update certain personal details in your account settings. For other requests, or to ask for account closure or data deletion, contact our support team at [email protected]. We may need to retain specific records for legal or regulatory purposes even after account closure.
Privacy policy updates
We may update this policy from time to time. When changes are significant we will post the updated policy on the site and indicate the effective date. Continued use of our services after changes means you accept the revised policy.